Refund policy
Returns & Refunds
At CoyHaven, your comfort, privacy, and safety matter. Because we sell intimate wellness products, health and hygiene requirements apply to all returns.
Return eligibility
Unopened, unused items with the original hygiene seal intact and in their original packaging may be eligible for return within 30 days of delivery. For hygiene reasons, opened, used, worn, or tested intimate products cannot be returned unless they are defective.
Gift cards, final-sale items, personalized items, and digital products are not eligible for return, except where required by law.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at service@coyhaven.com or through our Contact Us page. Include your order number and clear photos where relevant so we can review the issue and make it right.
Starting a return
Contact us at service@coyhaven.com or through the Contact Us page before sending any item back. Returns sent without prior approval may not be accepted. If your return is approved, we will provide return instructions and the correct return address.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional processing time before the credit appears.
Order cancellations
If you need to cancel an order, contact us as soon as possible at service@coyhaven.com. We cannot guarantee cancellation after an order has entered processing or has shipped.
Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Returns & Refunds
At CoyHaven, your comfort, privacy, and safety matter. Because we sell intimate wellness products, health and hygiene requirements apply to all returns.
Return eligibility
Unopened, unused items with the original hygiene seal intact and in their original packaging may be eligible for return within 30 days of delivery. For hygiene reasons, opened, used, worn, or tested intimate products cannot be returned unless they are defective.
Gift cards, final-sale items, personalized items, and digital products are not eligible for return, except where required by law.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible through our Contact Us page. Include your order number and clear photos where relevant so we can review the issue and make it right.
Starting a return
Contact us through the Contact Us page before sending any item back. Returns sent without prior approval may not be accepted. If your return is approved, we will provide return instructions and the correct return address.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Your bank or payment provider may require additional processing time before the credit appears.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has shipped.
Your legal rights
This policy does not limit any rights you may have under applicable consumer protection laws.