Shipping policy
Shipping Policy
CoyHaven ships every order with privacy in mind. This policy explains order processing, delivery, tracking, and discreet packaging.
Order processing
Orders are prepared after payment has been authorized. Processing time may vary during weekends, holidays, product launches, high-volume periods, address verification, or other exceptional circumstances. You will receive a shipping confirmation when your order has been dispatched.
Shipping rates and free shipping
Available shipping methods, charges, and estimated delivery information are shown at checkout based on your destination and order. Free standard shipping may be available on qualifying orders of $59 or more when displayed at checkout. Taxes, duties, remote-area fees, and other exclusions may apply.
Discreet packaging
Orders are shipped in plain, unbranded outer packaging. The exterior does not describe the intimate contents of the parcel. Carrier labels may display the information required for delivery and customs processing.
Delivery estimates
Delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, customs, local service disruptions, and other circumstances outside our reasonable control may affect arrival times.
Tracking
When tracking is available, the tracking link will be included in your shipping confirmation. Tracking updates may take additional time to appear after a label is created.
Address accuracy
Please check your shipping address before submitting an order. Contact us as soon as possible at service@coyhaven.com if you notice an error. We cannot guarantee that an address can be changed after processing begins, and additional shipping charges may apply if a parcel is returned because of an incorrect or incomplete address.
International orders
International customers are responsible for confirming that products may be imported into their destination. Customs duties, taxes, brokerage charges, or import fees are not included unless clearly shown at checkout and are the customer's responsibility.
Lost, damaged, or missing parcels
If your parcel arrives damaged, an item is missing, or tracking indicates a delivery problem, contact us promptly at service@coyhaven.com or through the Contact Us page with your order number and any relevant photos. We will review the issue and assist with the next steps.
Contact
For shipping questions, email us at service@coyhaven.com or use the Contact Us page on coyhaven.com.
Shipping Policy
CoyHaven ships every order with privacy in mind. This policy explains order processing, delivery, tracking, and discreet packaging.
Order processing
Orders are prepared after payment has been authorized. Processing time may vary during weekends, holidays, product launches, high-volume periods, address verification, or other exceptional circumstances. You will receive a shipping confirmation when your order has been dispatched.
Shipping rates and free shipping
Available shipping methods, charges, and estimated delivery information are shown at checkout based on your destination and order. Free standard shipping may be available on qualifying orders of $59 or more when displayed at checkout. Taxes, duties, remote-area fees, and other exclusions may apply.
Discreet packaging
Orders are shipped in plain, unbranded outer packaging. The exterior does not describe the intimate contents of the parcel. Carrier labels may display the information required for delivery and customs processing.
Delivery estimates
Delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, customs, local service disruptions, and other circumstances outside our reasonable control may affect arrival times.
Tracking
When tracking is available, the tracking link will be included in your shipping confirmation. Tracking updates may take additional time to appear after a label is created.
Address accuracy
Please check your shipping address before submitting an order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after processing begins, and additional shipping charges may apply if a parcel is returned because of an incorrect or incomplete address.
International orders
International customers are responsible for confirming that products may be imported into their destination. Customs duties, taxes, brokerage charges, or import fees are not included unless clearly shown at checkout and are the customer's responsibility.
Lost, damaged, or missing parcels
If your parcel arrives damaged, an item is missing, or tracking indicates a delivery problem, contact us promptly through the Contact Us page with your order number and any relevant photos. We will review the issue and assist with the next steps.
Contact
For shipping questions, please use the Contact Us page on coyhaven.com.