Terms of service

Terms of Service

These Terms of Service govern your use of coyhaven.com and any purchase you make from CoyHaven. By accessing the site or placing an order, you agree to these terms and to our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

Age requirement

You must be at least 18 years old, or the age of majority where you live if higher, to use this site or purchase our products. By placing an order, you confirm that you meet this requirement.

Online store terms

You may not use our products or services for any unlawful purpose, violate applicable laws, interfere with the site, introduce malicious code, or attempt to gain unauthorized access to any system or account.

Product information

We work to display product descriptions, colors, measurements, availability, and prices accurately. Minor differences may occur because of device displays, manufacturing updates, or photography. We may correct errors, update information, or discontinue products at any time.

Orders and payment

Submitting an order does not guarantee acceptance. We may refuse, limit, or cancel an order because of availability, suspected fraud, pricing errors, shipping restrictions, or other reasonable business concerns. If we cancel a paid order, we will issue a refund to the original payment method.

You agree to provide current, complete, and accurate billing, shipping, and account information. Prices, taxes, discounts, and shipping charges are shown during checkout where applicable.

Shipping and delivery

Shipping options and estimated delivery information are provided at checkout or in your order confirmation. Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, or circumstances outside our reasonable control. Please review our Shipping Policy for details.

Product use and safety

Read and follow all product instructions, warnings, cleaning guidance, and material information before use. Stop using a product if it causes pain, irritation, or an unexpected reaction. Product information on this site is for general information and is not medical advice.

Returns and refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy. Hygiene restrictions apply to intimate products.

Intellectual property

The site and its content, including text, graphics, logos, images, product descriptions, and design elements, are owned by or licensed to CoyHaven and may not be copied, republished, or commercially used without permission.

Third-party services and links

Our store may use third-party services or link to third-party websites. Their services and content are governed by their own terms and policies. We are not responsible for third-party sites that we do not control.

Disclaimer and liability

To the fullest extent permitted by applicable law, the site and services are provided without guarantees beyond those expressly stated. CoyHaven is not liable for indirect, incidental, or consequential losses arising from use of the site or products. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.

Changes to these terms

We may update these terms from time to time by posting the revised version on this page. Continued use of the site after an update means you accept the revised terms.